Payment FAQ

The accepted payment methods on are the following: PayPal, credit card and Debit Card. Generally, e-checks and pending payments will take 3-4 business days to clear.
No. You can pay with your credit/debit card (Visa, MasterCard, American Express, and Discover) or eCheck — all without having a PayPal account. When you are redirected to the Paypal page please click the tab "Pay with a debit or credit card".
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. In this way, you don't have to worry about paying people whom you don't know. PayPal is designed from the ground up to be a safer way to send money online. Your financial information won’t be sold or exposed to any merchant or retailer.
All payment processing is handled by an independent secure payment processor. is not given any payment information. Please verify the following and contact your credit card issuer if the problem persists.
  • 1Incorrect billing information
  • 2Insufficient funds
  • 3Card has been reported as lost or stolen
  • 4Card has expired
  • 5Card has not been activated
  • 6Card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
  • 73-D Secure (MasterCard SecureCode and Verified by Visa) has not been activated
  • 8Credit limit reached
Payment made by an eCheck will take some days to clear in PayPal. The status will be pending and we will not send your order until it has cleared.

Shipping FAQ

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 5 - 10 business days for delivery. The specific delivery time is subject to delivery on the shipping page.
Please allow up to 5 business days for your item to be delivered. If it still does not arrive, please contact our customer service representatives by email or submit request. We will get back to you shortly. Please be patient, won't let you down.
Generally, orders cannot be changed once they have been placed. However, if you Contact Us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes .
Normally we will send you the tracking number on the Next business days, if you have any questions please click here to Contact Us, our customer service center will respond within 24 hours.

Ruturns FAQ

RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for a RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.
Items within Product Warranty can be returned either for a refund or a replacement.
Only 5 steps can complete in applying a RMA successfully.
  • 1Submit Request Return RMA at here
  • 2Do describe why you want return the item in detail. For example, what is wrong with the item? Is it broken? A detailed description will help us solve problem earlier.
  • 3Send me a picture or a video, which would better show the detailed problem.
  • 4Tell us your expected choice after returned the item, do you want a replacement or a refund?
  • 5hen click apply and an RMA will be applied successfully. You will get a reply in 1-2 business day.
Definitely not, you need to request a RMA no matter what items you want to return because we need to refund or exchange items for you according the RMA number provided to you.
Once your RMA is approved, you will get a RMA with the returning address in 1-2 business day. You can print a "Return Shipping Authorization" label with return address and other information and enclose inside your package for further refund or exchange items.

Battery FAQ

  • 1It is recommended that you do one full drain and charge every three months to maintain calibration of your battery.
  • 2Turn the screen light down as far as you can and still see, this will make your battery last longer.
  • 3Turn off any hardware and programs that you are not using. If you do not need them on, then turn them off.
  • 4Turn your power setting down to portable/ laptop or power saver to keep your battery running longer.
  • 5Add more RAM so that there is a minimum of hard drive access.
  • 6After storing a laptop battery and re-charging, it may only re-charge for 10-15 minutes and then claim the notebook battery is fully charged, this is a common phenomenon in rechargeable laptop batteries, to overcome this simply remove the laptop battery and then re-insert it to initiate the charging process again.
  • 1Having your computer automatically run updates means that there are things continuously running when you don't need them to be.
  • 2Running CDs and DVDs while your battery is not on the charger will drain faster.
  • 3Don't play games on your computer when the battery is off the charger, it has to work harder to run all the graphics and other necessary programs.
  • 4Never connect a laptop to an automotive power supply adapter as a substitute for running on the laptop battery. You likely will damage or destroy your laptop.
  • 5Lithium Ions can be ruined if the voltage drops below a certain level, avoid letting your notebook battery drain completely and repeatedly.
  • 6If you plan on not-using the notebook battery for a month or longer then fully charge the laptop battery, then store it in a cool place. The laptop battery will lose its charge while stored and will need to be re-charged before you begin using it again.

Usually NO. New batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge the new battery two to four times to allow it to reach its maximum rated capacity.

It is generally recommend an overnight charge (approximately twelve hours). It is normal for a battery to become warm to the touch during charging and discharging.

When charging the battery for the first time, the device may indicate that charging is complete after just 10 or 15 minutes. This is a normal with rechargeable batteries. New batteries are hard for the device to charge; they have never been fully charged and not “broken in”. Sometimes the device's charger will stop charging a new battery before it is fully charged. If this happens, remove the battery from the device and then reinsert it. The charge cycle should begin again. This may happen several times during the first battery charge. Don't worry; it's perfectly normal.

Battery Do's:
  • 1Fully charge/discharge battery up to 3 cycles before achieving full capacity of a new battery
  • 2Fully discharge and then fully charge the battery every two to three weeks for battery conditions.
  • 3Run the device under the battery's power until it shuts down or until you get a low battery warning. Then recharge the battery as instructed in the user's manual.
  • 4Remove from the device and stored in a cool, dry, clean place if the battery will not be in use for a month or longer,Recharge the battery after a storage period
  • 5Ensure maximum performance of the battery by optimizing the device's power management features. Refer to the manual for further instructions.
Battery Don'ts:
  • 1Do not short-circuit. A short-circuit may cause severe damage to the battery.
  • 2Do not drop, hit or otherwise abuse the battery as this may result in the exposure of the cell contents, which are corrosive.
  • 3Do not expose the battery to moisture or rain.
  • 4Keep battery away from fire or other sources of extreme heat. Do not incinerate. Exposure of battery to extreme heat may result in an explosion.
There are several steps you can take to help you get maximum performance from your battery:
  • 1Prevent the Memory Effect - Keep the battery healthy by fully charging and then fully discharging it at least once every two to three weeks. Exceptions to the rule are Li-Ion batteries which do not suffer from the memory effect.
  • 2Keep the Batteries Clean - It's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and the portable device.
  • 3Exercise the Battery - Do not leave the battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks. If a battery has not been used for a long period of time, perform the new battery break in procedure described above.
  • 4Battery Storage - If you don't plan on using the battery for a month or more, store it in a clean, dry, cool place away from heat and metal objects. NiCad, NiMH and Li-Ion batteries will self-discharge during storage; remember to recharge the batteries before use.

Yes. The capacity of a battery does not affect its compatibility in anyway. A higher capacity battery will simply power your device for longer before you need to charge it. It is important to check the dimensions and weight in addition to the capacity because sometimes higher capacity batteries can be larger in size, making them impractical for some uses even though they are compatible.

Every device that is listed on our website is linked only with goods/products that are 100% compatible with that device.

If you are still unsure which product is the correct one please Contact Us and we will be glad to help you out.